The problem: Customer had legacy solution that was having outages on a weekly basis.
Solution: We stabilized the system by redesigning the deployment at the same time upgraded to the latest release. Cleaned up overall configured system as well. Next we cared for and maintained the system while the team focused on evaluation, deployment and training for the new replacement tool.
Additional value was because the system was end of life they were able to cancel their maintenance/support contract and recognize more than 50% savings (< $500k overall all $1.2M in savings). The outages went from 2-3 a month with data corruption to 1 outage in 4 years no data corruption. Response meantime to resolve went from 1 week to under 1 hour.
The customer was Charles Schwab but we can only say finicial company or FINTECH/Banking or something generic. We can use something off the internet to beef up the document. Like they have billion or worth trillions etc..
Schwab paid 250k a year for support to CA for NETQOS software. They also paid 150k for admin engineer. The CA support would get ticket respond within a week and then work for another week. Once the system was restored it would run about 2 weeks and the process repeated. This went for 3 years prior to me being that admin and for a year while I was that admin engineer.
They contacted FTS in 2016 until 2020 to do remote admin for the the cost of 120k per year. They dropped the support to CA. We only had 1 outage no data loss in that time and it was because the server was patched and the restarted messed with the databases.
Prior outages all had data loss.
Patching occurred standard schedule just one messed with the system.
The reason no significant outages after contracting was because we rebuilt the system prior to the contact in 2016. It was a huge rebuild also CA refused to support it since they felt it was too different from what they recommended. This is actually how the entire contact and decision to remove CA support happened.
I was 100% confident in the stability of the new solution (since it was my design) so had no issue providing the support and admin.
4 years later all good. Everyone but CA wins.
The reason no significant outages after contracting was because we rebuilt the system prior to the contact in 2016. It was a huge rebuild also CA refused to support it since they felt it was too different from what they recommended. This is actually how the entire contact and decision to remove CA support happened.Since the tool was stuck on Windows server 2008 it was replaced in 2020 as expected.Since the tool was stuck on Windows server 2008 it was replaced in 2020 as expected.Since the tool was stuck on Windows server 2008 it was replaced in 2020 as expected.
This customer was able to focus on replacement since they didn't have to worry about the current tool administration.
I was 100% confident in the stability of the new solution (since it was my design) so had no issue providing the support and adminThis customer was able to focus on replacement since they didn't have to worry about the current tool administration. Patching, upgrades, break fix, adding user, polls, modifying the display and/or reports. The team deployed, trained and customized the new solution while still delivering the service to the enterprise.
Because we took care of that for them. We can also help with the other at the same time or they can give us that work after deployment. Their call depending on what the business needs.